How to Buy an App from Google Play with Smart Load

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Smart Subscribers can now pay for apps on the Google Play Store with their load! Smart Communications has now enabled Direct Carrier Billing for all prepaid and postpaid subscribers. When purchasing an app, the price will be deducted from your prepaid account balance or charged directly to your postpaid bill. No hidden or additional charges other than the 12% VAT on top of the app price. Can’t wait to buy your first app? All you have to do is register and it’s super easy!

Please be sure to do this while connected via Smart data network. This will not work while using WiFi. Here’s how to register for Smart Direct Billing:

  1. Go to the Play Store and click on “My Account”
  2. Under payment methods enable “Smart Communications Billing”
  3. Wait for Google to verify your account and your Smart number to be validated.
  4. Enter your billing address and click “Save.”
  5. Now you’ll be charged directly via load when you purchase any app.

Here’s how to buy apps with Smart Load:

  1. Open the app you’d like to purchase on Google Play.
  2. Click “Buy” to purchase the app. The amount will be deducted from your load using Smart Communications Billing.
  3. Enter your Google Password and click “Confirm”
  4. Payment will be verified and you will receive an SMS of the successful purchase.

To read further instructions and the full terms and conditions please visit Smart’s FAQs.

230 Comments

  1. when about selecting use smart communication billing, it said that cannot verify your account. how can i fix this

    1. Hi Migs,
      That seems to be a problem on Smart Communication’s side if they can’t verify it. Have you tried registering again?
      Thanks!

          1. May we have a screenshot of your transaction associated to that code? Upon checking, we don’t have that kind of verification code on our end.

            Anyway, if you have any more questions regarding this, you can follow up in this discussion from our community page, or better yet, you can post one of your own!

        1. Hi Neil,
          Are you already registered to Smart Communication Billing? It could be that it’s not appearing because your registration isn’t complete.

          1. Hello, hopefully you can answer. I bought an In app item for 1490+12% vat and it is successful, but what I don’t understand is if I try to buy anything higher than that, it says “Purchase exceeds your transaction limit. Contact your service provider”
            Lets say one is 1490, then another is 2490, and another one is 4990. I can purchase 1490 packs, but never above it. Why would Smart even put a transaction limit for prepaid users? I know linking my bank account would be easier, but I don’t want to use my debit card for this. Hopefully there is some way to convert my regular load into another form of payment as I have already loaded my prepaid number in those amounts stated above, hoping a feedback on why transactions have a limit. (that 1,000 transaction limit per month is pure bull as you were stating for others, sorry)

          2. Hi KG,

            Thanks for the input, but we’re not affiliated with any network. We’re simply posting information from their site for dissemination. We asked Smart regarding their transaction limit and they said it’s capped at Php 1000 per transaction and Php 3000 per monthly transaction. Unfortunately, we can’t help with the regular load conversion 🙁 but we do recommend you contact your network service provider regarding this concern. Hope this helps. Thanks!

          3. Hi Luis

            Are you using a dual sim phone? If yes, for phones with dual-sim cards, if the option to enable Smart as your payment method does not appear, remove the non-SMART sim and try again. Hope this helps. Thanks!

      1. sir i have an issue regarding buying in game currency when i click the desire amount i want it says “Purchase exceeds your transaction limit.Contact your service provider” how can i fix it?

        1. Hi Ayna,

          Yes, you may change your number, however it might require document submissions. Please contact your network service provider to be sure. Thanks!

      2. Whenever I press “use smart communications billing” it just keeps on saying The account verification SMS could not be sent. Please Try again. And I have tried so many times. It never worked a single time.

        1. Hi Franz,

          This seems to be a problem with the network. Please contact your network service provider’s customer service to have it resolved. Thanks!

      3. sir pls help me. i want to purchase thru smart communication billing but it says “error the account verification sms could not be sent. plesae try again” pls help me fix this.. what should i do?

        1. Hi la genese,

          This is a problem with your network service provider. Please contact Smart customer service to have this resolved. Thank you!

        1. Hi Richard Lequigan,

          Are you using a dual-sim device? You might have to switch off or remove the sim that you’re not using for registration. If this isn’t the case, try registering again. If none of these work, we suggest contacting your network service provider to resolve the issue. Hope this helps. Thanks!

          1. Hi Mary,
            You can contact the Smart customer service through their Facebook Page. Just send them a message and one of their representatives will reply to you. Hope this helps!

        1. Hi Luis!

          Are you having a dual sim phone? If yes, for phones with dual-sim cards, if the option to enable Smart as your payment method does not appear, remove the non-SMART sim and try again.

      1. Hi Jerome,
        What’s the prefix of the mobile number you’re using? We’ve had several other complaints like this. We’re curious to know if it’s the same issue. Thanks!

          1. Hi jann,

            This might be a problem with the network service provider. Please contact Smart’s customer service to resolve this issue. Thanks!

    2. Sir i have a solution for that.. siguro dual sim ka, idisable mo lang yung sim na hindi mo gagamitin pang payment temporarily (sim management) then you can proceed with the account verification.
      TESTED AND PROVEN (9min ago) cheers ?

  2. I looked at the payment methods and Smart wasn’t there in the options. How do you fix this? I have a sim of smart.

    1. Hi Serena!
      Try going directly to the app you want to buy and installing it. You should be prompted to select a payment method. If Smart still doesn’t pop up then it could be something wrong with your account that only Smart can fix. You can check out their FAQs on this here.
      Good luck!

  3. Hi can u teach me how to register my smart sim prepaid number because i cannot find PlayStore/MyAcct/Smart Communications Billing. Thanks

    1. Hi ABS!
      Please make sure you look for Smart Communications under Payment Methods. It should be visible as “Use Smart Communications Billing”.

    2. Hi Abs,
      Text REG to 4949.
      You will receive a “Virtual Credit Card Number”* via SMS to use on iTunes and the App Store”
      Take note of your Card Number, Security Code and Expiration Date details. *This number is only valid for use on iTunes and the App Store
      If you have anymore questions and queries please check this link:https://smart.com.ph/Pages/paywithmobile

  4. Hi, tried to use smart billing for pokemon go but it says i have insufficient find whereas i have current load of 1k, enuf to avail my purchase. What seems to be the problem? please help.

    1. Hi Alden,
      Direct Carrier Billing on Google Play and the App Store are capped at Php1000 per month so you can’t make any more transactions if you reach the limit.

  5. Whenever I press “use smart communications billing” it just keeps on saying The account verification SMS could not be sent. Please Try again. And I have tried so many times. It never worked a single time.

      1. When i buy an app does a bill will be sent onto my address? Or i will be able to pay it through store bought load on my phone?

  6. Sir everytime i try to enable smart communications billing this will show up ,,The account verification SMS could not be sent. Please try again.pls help.

  7. Help im playing mobile legend and i want to buy a diamond cost 240 pesos then i buy 250smartload pesos but why my payment is unsuccesful inufficient balance? Help

    1. Hi Lobonobo,
      Have you tried to check if there are any additional service fees or taxes? Please also try checking your load again.
      Thanks!

      1. Yes, same issue here. I have at least 258 regular load 🙁 Any resolution you may suggest? I already contacted Smart but I still have to wait within 24-48 hours.

  8. Hi is smart billing available for prepaid users? coz it keeps saying that smart billibg isnt available try again later.. ph area

    1. Hi Ian111,
      Yes, smart billing is available for prepaid users. Please try registering again. If it doesn’t work, please contact Smart Customer Service. Thanks!

      1. When I tried to buy an app using my smart account it says my purchasing method is declined, I have already used smart billing many times. Why is this happening?

        1. Hi Francis,

          You could have exceeded your monthly limit of Php1,000.00 to purchase from Google Play. If not, it could be a problem with the mobile number you registered.

  9. I’ve got 5680 pesos in my prepaid account and i want to buy a bogo pack in the mobile strike game which costs 4714.73 pesos but i can’t buy it, it says “Purchase exceeds your transaction limit. contact your service provider. i hope you can fix this problem. and if there’s any limit in purchasing an app please inform the customers. thank you.

    1. Hi Roberto.
      First of all, we can’t fix this problem for you because we aren’t affiliated with Smart. We just wrote a blog about how to use their services. But we can help you by answering your question. The limit for purchasing apps is Php1,00.00 per month. Hope this helps 🙂

  10. hi i want to register my number for smart billing on Clash of clans, but when i follow your instructions, the only option is thru credit card, the option for smart billing doesn’t appears..please help thanks!

    1. Hi Ervin,
      Did you try to go through the process again? Please check to see that the number you have registered matches the number you have saved in your Play Store account. If that doesn’t work, it could be an issue with Smart.

  11. Same issue. It always saying smart verification SMS could not be sent… what do i need to do to fix this ??? I have a sim card TNT and Globe

    1. Hi Henry,

      If you have a TNT and Globe sim (dual sim phone I’m guessing), please make sure that you have the right sim registered to your Google Play account. You can’t use Smart Billing with a Globe sim.

  12. Hi, got problem in purchasing in-app items.. after I select Smart communication billing, verifying and tapping the Save button. It always prompt me an Error “An unexpected has occured. Please try again later. (then a random digits and characters)
    I always check it for 1 week, nothing happens. Thanks for reply!

  13. I have a problem. I just registered my number to my google account and when I click on “Use Smart Communications billing” it says “An unexpected error has occurred. Please try again later.” please help

    1. Hi Dan,
      All we can suggest is that you try registering again or contacting Google Play support or your network provider.

  14. So apparently, the Smart billing communications isn’t there. It used to work before until now, although I only spent 479 Pesos and didn’t go to the Google’s Play limit of 1000 Pesos AND I already tried removing and putting back my SMART sim even though I only have 1 SIM slot because this is an S5 which I got unlocked. Is there any fix for this?

    Pictures:
    http://imgur.com/a/k8f4D

  15. hi! really need help with recharging a certain amount to a game, but its saying that the smart communications billing is not eligible and the currency is in dollars, yesterday when we recharged it was still in peso, we tried everything that google support said, we checked the adress and made sure it was correct, we dont know what to do anymore, any help would be apreciated

  16. Hi I’m a Smart user but the only option I have are Add credit or debit card and Use Globe Telecom billing. There’s no option showing Smart Billing though the number I link in my account is my smart number. Please help.

    1. Hi Jheine,
      Have you tried checking what the number you used to register to Google Play is? Try repeating the registration process. Maybe there was just an error in recognizing the network you use.

    1. Hi Dice,
      Have you made sure you registered correctly and followed all the steps above? If not, please do so. If you have, you may want to try contacting customer service or repeating the registration process.

  17. sms verification cound not be send. please try again later. this is frustrating. what should i do? im a smart prepaid user. pain

      1. Same here.
        Ps. I didn’t register to anything it only says use smart communication billing and it only try to send messages but it always fail

  18. Device Certification in Google playstore, what does it mean? i think this is related to the issue, how to purchase apps in your smart sim.

  19. I can’t change the number I have entered. There is no edit button just remove. How can I change it to another number?

  20. Hello. Been trying to register my number for the smart communication billing but it keeps saying Error The Account Verification SMS Could not be sent Please Try Again. PLEASE HELP.

    1. Hi Shanice,

      May we know the prefix numbers of your sim? We’ve been receiving the same complaints and would want to know if it’s the same issue. For the meantime, you’ll have to contact Smart’s customer service for this problem.

  21. Can i use my smart prepaid to pay for an app on playstore? Coz i always recieve an error bout “or d3ah 02” thats says my account is on hold and i need to contact google

    1. Hi Jiero,

      Yes, you may buy apps with a smart prepaid. As for the error, you will have to contact Google to have it resolved. Thanks!

  22. I have a balance but when I buy diamonds in MOBILE LEGENDS it will say you have no balance to buy this and I try it again but it always says that again my balance is a waste and my sim is smart prepaid

    1. Hi Mike,

      Did you make sure you have enough balance to buy diamonds? If this is so and the error still comes up, you will have to contact Smart’s customer service to resolve the problem. Thanks!

    1. Hi Kriz,

      You can try registering again. If this doesn’t resolve the problem, you will have to contact your network provider regarding this concern. Thanks!

  23. Error on Verifying account ,i keep on doing this since yesterday until now, nothing happens. Im tired of tapping that “Use smart communication billing”.

    1. Hi Zack,

      Did you make sure you’ve followed the instructions on the post above? If so, the error might be from Smart. Please contact your network service provider to resolve this issue. Thanks!

    1. Hi Miro,

      May we know the prefix of your number? We’ve encountered the same complaints and would like to see if it’s the same issue. In the meantime, try registering again or contact your network service provider to resolve the problem. Thanks!

  24. Magkano po ang tax nito? Kasi ang sabi ng kaibigan ko may tax pero di nya alam kung ilang percent? For example bumili ako nf worth 500 pesos na app. Magkano tax non?

    1. Hi Ryan,

      All apps on Google Play have 12% VAT, although the prices it displays should be inclusive of any tax or fees. Thanks!

    1. Hi samuel,

      May we know the prefix of the number you’re using? We’ve been receiving the same complaints and would like to know if it’s the same issue. In the meantime you can try registering again. If it doesn’t work, please contact your network service provider. Thanks!

  25. Hi im Adriel im a prepaid user and i planned and did bought 2600 pesos load for in app purchases growth fund sword of shadows game its the only thing for me to buy but it did happened ive reached exceed purchase limit and in need of contact service provider thoughtfully i havent even buy yet how is that so please i need guidance thanks!

    1. Hi Adriel,

      To fix these errors, try the following steps:
      Make sure your card & address information is up to date
      Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:
      Remove or update expired cards
      Expired cards cause payments to be declined. To update expired cards:
      Sign in to https://pay.google.com with your Google Account.
      Find the payment method you are trying to use for the purchase.
      Check the expiration date of the payment methods listed.
      Remove or update any expired payment methods.
      Check that your card address matches the address in Google Payments
      If your credit card is registered to a different address that can cause the payment to be declined. Check the zip code matches your current address.
      Sign in to https://pay.google.com with your Google Account.
      Find the payment method you are trying to use for the purchase.
      Click Edit.
      Check that the address listed matches the billing address of your card.
      If needed, update the address.
      Then, try your purchase again.
      In case it doesn’t work please contact your network provider for more details.

  26. I was actually disappointed with this…
    Today I tried purchasing an app in google play because I need it for my presentation on tuesday in astronomy.
    But what happened is .. I went to add payment method, I chose use smart communications billing and I clicked verify.. but it says verification code cannot be sent…
    I contacted help google about this matter and according to them this type of payment is eligible.

    1. Hi Lian,

      We’re sorry to hear about the error. It might be a problem with the network. Have you tried contacting your network service provider? They might be able to solve the problem. Thanks!

    1. Hi SmartNotEligible,

      Did you make sure you have enough load to buy the gems? Or that you properly registered? If so, this might be a problem with your network or Google play. You may contact their customer service to have this resolved. Thank you!

      1. yeah i have enough load and i followed the step on how to add smart communication billing in payment method in google play but still not showing.

        1. Hi ryan,

          This might be a problem with your network service provider. Please contact their customer support to have it resolved. Thanks!

  27. Is the 1,000 purchase limit set by Google Play or by the carrier? I called Smart, and they said they have not set any purchase limit.

    1. Hi Gerald,

      All networks are capped with a Php 1000 spending load limit. If Smart has clarified their purchase limit with you, this is possibly an error message from Google Play. Please contact Google Play to have this resolved. Thanks!

  28. Tfw u need to buy a limited in-game item but noticed*in this blog* smart has limit to 1000pesos where it only costs around 2.5k pesos… gr8

    1. Hi iaheel,

      Are you using two sims? In some cases where both sims are activated, you need to temporarily deactivate you non-Smart sim in order for Smart to appear. Also make sure that the number you registered is Smart. If these don’t help, please contact your network service provider to have it resolved. Thanks!

  29. ., hi , my problem is that , i have a load of 500 in my smart sim card and what i want to buy costs 450 pesos in game of marvel future fight and when I’m going to buy that package deal , it only says i have insufficient load , my question are , is that 450 package deal within a game also have 12 % vat ? if so , should i load 600 or more to purchase succesfully ?

    1. Hi SpiderRenz,

      Prices displayed on Google Play should be inclusive of a 12% VAT. Although you may try loading that much if it helps. Otherwise, please contact Smart or Google Play to have the issue resolved. We hope this helps. Thanks!

  30. Hi.. im gonna purchased the minecraft app and it costs 343.98 pesos and i have my load balance 360.48 but it says that its not eligible and sometimes it says that i nead to load cause i dont have enough load … but ihave 360.48 load and the minecraft app costs 343.98 can anyone hel me???

    1. Hi ANGEL REGINA,

      If the error says “it’s not eligible” then this is possibly an issue with your network service provider. Please contact Smart to have this resolved. As for the insufficient load, Goggle Play should be displaying prices inclusive of tax and all other fees, however we’ve been receiving some feedback that this is not the case. We’ll contact Google Play to resolve this. In the meantime, you might have to load more than the amount indicated on Google Play (try adding the 12% VAT on top of the app price). If it doesn’t work, we recommend contacting Smart or Google Play to have it fixed. Hope this helps. Thanks!

  31. “the account verification SMS could not be sent,please try again
    icannot Buy diamond for my game..because of icannot go smart billing.

    1. Hi lawrence,

      This seems to be a problem with your network provider. Please contact Smart to have the issue resolved. Thank you!

    1. Hi Jansean,

      The prices displayed on Google should be inclusive of all fees, although we’ve received a tip that the 12% VAT might not yet be included in the price displayed. You might have to take note of that. Also, any chance you’ve previously purchased something that might have automatically deducted a certain amount from your load? Hope this helps. Thanks!

  32. im trying to buy in a game using smart billing but it wont work i dont understand why? im doing all register but still i cant purchase it say unsuccessful the product i want to buy is cost 305pesos and i load 316load smart tell me wat i do

    1. Hi kerrgo,

      What exactly is the error message? If it’s regarding your load balance, it might be that your load is insufficient for the app purchase. Make sure you have no pending payments that might automatically subtract your load. We’ve also gotten info that Google doesn’t include the 12% VAT in the prices it shows, so you might want to consider this also. If it’s about the registration, you’ll have to contact your network service provide to have it resolved. Hope this helps. Thanks!

  33. If the monthly transaction limit is only 1,000.00 per month then why is it that was able to buy a 1,600.00 dragon sword spoil in a certain game me is playing? And I did it three times in the month of September.

    1. Hi Kiwi,

      Are you using a prepaid or postpaid sim? There might be a difference. However, we’ve recently inquired Smart on their transaction limit. They said that Google has implemented a P1,000 per transaction limit (applicable for all and any type of purchase) and a P3,000 monthly transaction limit. Hope this helps! Thank you.

    1. Hi Allen,

      We’ve recently inquired Smart regarding their transaction limit. They said that Google has implemented a P1,000 per transaction limit (applicable for all and any type of purchase) and a P3,000 monthly transaction limit. Hope this helps! Thank you.

    1. Hi Raidou,

      It seems to be a problem with your account. You’ll have to contact Google Play or your network service provider to have this resolved. Hope this helps! Thank you.

  34. On my Google Play account. In add payment method section there is no add carrier “ONLY ADD CREDIT CARD” mind to help me on this please?

  35. Guys, I solved the “Can’t send verification SMS error” it happens to dual sim users. All you need to do is go to SimCard Settings. And make Smart as preffered network for sending messages and cellular data. Hope it helps.

  36. I can’t buy an app it says, “This service is not available at the moment. Please try again later” and then, there’s a “Change Payment” option. When I clicked on that, I saw that the Bill my Smart Communication Account says “This payment method has been declined”. This si my firat time buying so please help.

    1. Hi Karl!

      There seems to be a problem with your Smart Communications Account. Please contact your service provider to resolve this. Thanks!

  37. I loaded 200 pesos on my sim then i bought a vip in app purchase for one month and costs 180 pesos when i bought the in app purchase it says unsuccessful even though i have 200 pesos

  38. I cant buy apps through smart commiunication billing it says “not eligible” why is that? Then i tried to remove it and now I cant see smart communication billing as a payment method.

  39. how can i register when google can’t verify my smart number…
    i have the Smart Prepaid LTE so i wonder why i cant register, and also one thing pls put this section on the top of the comments, its hard to scroll down just to leave this comment thanks…

    1. Hi Juni!

      Are you using a dual sim phone? If yes, for phones with dual-sim cards, if the option to enable Smart as your payment method does not appear, remove the non-SMART sim and try again. Hope this helps.

      We’re sorry for the inconvenience Junil. At the moment, we are redesigning our site. Our web developers are already aware of this comment section issue. Thank you

    1. Yes, app purchasing using prepaid load is possible. The amount deducted from your load will be the same value of the app purchase plus any taxes or fees.

  40. Hello, I need help. I am trying to purchase an app that costs 155 and it says I have insufficient load even though I have 168 load. Can you help please?

    1. Hi,
      Please make sure you have registered correctly and have enough balance to pay for your purchase. Also, if you are using a dual sim phone, more sure your registering using the same number you’ve enrolled in Google Play.

  41. Hello. I would like to ask if it’s possible to purchase an app where it’s currency is in dollars? 🙁 If so, then how do I purchase in dollars using my load? Thank you!

    1. Yes, you can. It should auto convert to pesos. Just make sure the app you’re using is available in the Philippines too.

    1. Hi,
      Please make sure you have registered correctly and have enough balance to pay for your purchase. Also, if you are using a dual sim phone, more sure your registering using the same number you’ve enrolled in Google Play.

  42. Hey I have an error “This service is not available at the moment, please try again later (OR-DVASA2-02)” and also when i register on my smart “Cant verify account or something? I already waited for a week but its still there, also when i use a different sim it works perfectly. Is my number or my sim corrupted or something? I already called my mobile service provider, Google play, Smart and followed what they told me but none of them worked… please help me fix this.

    1. Are you perhaps using a dual sim phone? Please make sure you register using the correct guidelines according to the network you’re using.

  43. Hi, may i ask if i need to load my smart acct first before making google payment using the acct. Is there a way to have accrued transaction if my available sim is a prepaid acct?

    1. Hi, yes you must load first. The purchases won’t go through if you do not have enough load. It debits form your load. Not like a credit card where you can pay at a later date.

    1. Hi Mel, please check with your carrier to make sure you haven’t exceeded your carrier’s monthly spending limit, your device and service plan allow premium content purchases, and your device can use mobile phone billing. For help with unsuccessful mobile phone billing purchases, contact your mobile service provider.

  44. It seams smart stopped google play store purchase. Customer service of smart even suggested to use pay maya intead. So wala na po ba talaga.

  45. I can’t make a purchase from Google Play store. I got an error message saying: “Your account isn’t eligible for mobile payment service. Please contact your mobile operator”. OR-DVASA2-02. How do i fix this? Please help. I’m a postpaid subscriber and i just paid my bill.

    1. Hi Rico, please check with your carrier to make sure you haven’t exceeded your carrier’s monthly spending limit, your device and service plan allow premium content purchases, and your device can use mobile phone billing. For help with unsuccessful mobile phone billing purchases, contact your mobile service provider.

  46. you left out that this needs to be done while use smart data connection. wont work with wifi. i was confused until i figured it out.

    1. Thank you for pointing that out Adrian. We’re always looking for ways to improve our content!

      We’ve updated the beginning of the article so that people will know to use their Smart data connection.

  47. Hello! I’m trying to purchase a game called baldur’s gate 2 enhanced edition(525.00php) i haven’t set up my payment methods yet, but when i try to select the payment method smart communication billing, it keeps saying this error.

    “Error
    Your account is risky. Please try again in 30mins or contact us. ”

    Please shed some light on this. My device is rooted btw.

    1. Hi Arrotheist, if you are using Smart Communication Billing as your payment method, make sure you have enough regular load for the item to be purchased plus the 12% of its price as carrier charge. Also, check with your carrier to make sure you haven’t exceeded your carrier’s monthly spending limit, your device and service plan allow premium content purchases, and you can use mobile phone billing.

  48. First time setting up my payment methods and when I select smart communications billing it says “error your account is risky. Please try again after 30 mins”. I’ve waited 30 mins and tried 3x no luck. I have 700php load on my number and im trying to buy an app that costs 525php. My device is rooted btw. Any help would be appreciated.

    1. Hi Robin,
      We’ve transferred your concern to our forum so that members of the community can give feedback and suggestions. Please check it out here.
      Thanks!

  49. I bought an app worth 260 with smart but the amount deducted from my load was 290. Seems like there are additional fees when using it. I don’t know if it’s a percentage of the total amount or a flat rate of 30. I’m sure that the fee was from smart because when I checked the receipt sent to my google acount it reflected that I was really charged 260 for the app. I hope smart made this clear during the payment process.

    1. Hi Fe_, please be guided that apps purchased via Play store or Apps store have corresponding Tax which will be added on top of the app’s original price. For Smart, there is a service fee of 12% that will be charged on top of the Google Purchase. The total​ fee will be charged against your mobile number. You can see all purchases done using your account through Google Wallet (https://www.google.com/wallet/). Simply sign in using your Google account and go to your “Transactions”. For more details about Pay With Mobile, kindly visit this link: https://smart.com.ph/Pages/paywithmobile. Hope this guides you well.

      If you have any more questions regarding this, you can follow up in this discussion from our community page, or better yet, you can post a new discussion!

  50. Please fix my problem about my payment method can’t use he said ur carrier billing is unavailable what’s wrong of this

  51. Someone help me it says (Your account is risky) while im selecting the Use Smart Communication Billing. Please someone can help me to fix this problem its been 1-2 days

    1. May we know if you are pertaining to the payment method for your Postpaid application or for bills payment?

      Anyway, if you have any more questions regarding this, you can follow up in this discussion from our community page, or better yet, you can post one of your own!

    1. Hello there! May we know if you are pertaining to the payment method for your Postpaid application or for bills payment? Please enlighten us. Thanks!

  52. Hi! I’m just wondering if why can’t I buy something in a game? My number is shown when I’m about to buy. But then it says “Payment unsuccessful”
    I wanted to try the methods but why is my play store different from the others? it doesn’t have My Account, but only Account andnit doesn’t have Enable smart communications

  53. Please help me, I can’t buy in-game money using smart communication billings. When I’m trying to buy in pubg mobile game, it says you have insufficient load though I have sufficient load. Please help me

    1. Hi Alexis,

      There could be some issues on how you did your in-game purchase. Please make sure that the Google Account you’re using is actually the one you want to use. Another thing is to make sure the Phone number you want to use is the one with a prepaid load. These kinds of problems are usually caused by multiple accounts in your Google Play Store App. Hope this can help you!

    1. Hi Sean,

      If you can’t find it, it’s in your MyAccount/Account > Payment Method > Enable Smart Communications Billing.
      If there is none maybe your account doesn’t have a Smart number connected to it. Please make sure the account is the one with your smart number in it. You could always try to reinstall your Google Play Store.

  54. Hi ma’am/sir

    how to load my account in smart telecommunications billing? is it just like a normal loading your sim? or what?

    1. Hi Joshua

      Yes, you only need to load your sim with regular load, and not a load that is registered to any promo, the Smart Communications Billing will treat your regular load as normal Money, that’s why you need a regular load rather than load that is registered to any promo.

  55. What if there’s no option for “enable smart communication” only the “add debit card”. I recently remove the enable smart communication and I want to put it back.

    1. Hi Signo,

      Please be sure to do this while connected via Smart data network. This will not work while using WiFi. Here’s how to register for Smart Direct Billing:
      Go to the Play Store and click on “My Account”
      Under payment methods enable “Smart Communications Billing”
      Wait for Google to verify your account and your Smart number to be validated.
      Enter your billing address and click “Save.”
      Now you’ll be charged directly via load when you purchase any app.

  56. Sir I have enough load balance but the payment won’t work it says that you don’t have enough balance when I’m buying gem

    1. Hi Emms,

      Have you registered to “Smart Communications Billing”? To start using your load to buy apps or services on your phone you need to go to the “Play Store” and under payments the should be “Smart Communications Billing”. Just follow the steps shown above if you need more info.

  57. Hi sir

    Pls help me because I was buying a full version of an app and suddenly it said “your payment is unsuccessful” I try to change my payment method and it said “your payment method is declined”

    So pls help me sir

    1. Hello Teng,
      If you are using Smart Communication Billing as you payment method, make sure you have enough regular load for the item to be purchased plus the 12% of its price as carrier charge.

  58. Smart communications come up but google does not verify. Just automatically comes up as a payment method and does not ask for name and addresss

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